Product Manager - Journey Orchestration (Airline)

Location: Abu Dhabi, United Arab Emirates

Company

hirify.global is the UAE’s national airline, connecting people across continents and cultures from its Abu Dhabi hub.

What you will do

• Define and deliver the Guest 360 product strategy, roadmap, and priorities.
• Own journey orchestration capabilities across platforms such as Adobe Journey Optimizer or similar tools.
• Design and optimize omnichannel customer journeys using segmentation, triggers, decisioning, and personalization.
• Translate CRM, booking, and loyalty data into actionable use cases and activation strategies.
• Partner with data, engineering, customer experience, and marketing teams to deliver and integrate capabilities end to end.
• Use analytics and insights to improve engagement and conversion while identifying new use cases and innovation opportunities.

Requirements

• 7+ years of experience in Product Management, particularly with digital or data platforms.
• Strong experience with journey orchestration platforms, including Adobe Journey Optimizer, Adobe Campaign, FirstHive, or Braze.
• Solid understanding of Customer 360, customer data platforms, personalization, and omnichannel engagement.
• Hands-on experience working with CRM, booking, and loyalty customer data.
• Experience owning product lifecycles, roadmaps, prioritization, stakeholder management, communication, and presentations.
• Full-time role based in Abu Dhabi, United Arab Emirates.

Nice to have

• Experience with the Adobe ecosystem, including AEP, Adobe Analytics, AEM, or Adobe CX.
• Exposure to AI-enabled use cases such as LLMs, NLP, or personalization engines.
• Airline or travel industry experience.

Culture & Benefits

• Opportunity to contribute to hirify.global’ Journey 2030 ambition.
• Work within a global aviation business connecting people across continents and cultures.
• Employment in the Digital Technology & Innovation Division.

Hiring process

• Interviews may be conducted face-to-face or via video or telephone before a formal offer.