Claims Experience Specialist (Travel Insurance)

Location: Richmond, Virginia, United States; hybrid work with at least 3 days per week in the office

Company

hirify.global provides digital, consumer-focused travel insurance with whole-trip protection, 24/7 assistance, claims processing, and reimbursements.

What you will do

• Handle claims arising from travel insurance products.
• Respond to calls and digital inquiries from US customers traveling domestically and internationally.
• Provide real-time support for travel inquiries and emergency events.
• Collect and monitor travel intelligence information and interact with travel and medical providers.
• Manage customer contacts across phone, email, and chat, including complaints and service requests.
• Collaborate across teams to resolve customer issues efficiently and professionally.

Requirements

• 1–3 years of experience in claims processing, administrative support, claims assistance, or comparable roles.
• Excellent verbal and written communication skills.
• Strong analytical skills and exceptional attention to detail.
• Effective time management, prioritization, organization, and efficiency.
• Must be local to Richmond, Virginia and able to work in the office at least 3 days per week.

Nice to have

• Medical and/or travel industry background.

Culture & Benefits

• Customer-first, collaborative, and entrepreneurial work environment.
• Focus on continuous learning, professional growth, and accountability.
• Opportunity to improve travel insurance claims service and support real customers.