Claims Management Associate (SSDI)

Location: Remote or in-office in the USA; working hours are Monday-Friday, 9am-6pm EST.

Salary: $18 per hour

Company

Brown & Brown Absence Services Group provides SSDI advocacy, claims management, talent, and disability advisory services as part of Brown & Brown Insurance.

What you will do

• Interface with clients, colleagues, and government agencies to support successful SSDI claim outcomes.
• Handle inbound and outbound calls, review claim files, and communicate with assigned Client Advocates.
• Manage an assigned phone queue while handling multiple priorities.
• Provide patient, efficient customer service and explain claim-related information clearly.
• Complete applications and claim documents accurately and comprehensively.
• Build positive, trusting relationships while supporting the client advocacy team.

Requirements

• Must be available for remote or in-office work in the USA.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Strong verbal communication and telephone skills.
• Accurate typing, data entry, and documentation skills with strong attention to detail.
• Strong organization and multitasking skills in a fast-paced environment.
• Proficiency with Microsoft Office and ability to learn new systems and technology quickly.

Nice to have

• Experience managing high-volume inbound and outbound client interactions.
• 1-2 years of experience managing claims or cases through multi-step processes, ideally in Social Security, disability, or a related claims environment.
• Experience with Salesforce or a comparable case management or CRM platform.

Culture & Benefits

• Paid mandatory three-week training.
• Laptop and equipment provided.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services, paid time off, holidays, and partner discounts.

Hiring process

• Hire date is scheduled for Tuesday, October 13, 2026.
• Successful hires complete mandatory paid three-week training.