IT Service Desk Analyst

Location: Bristol, United Kingdom; office-based 4–5 days per week with some home working available. Monday to Friday, with participation in a planned weekend and public holiday on-call rota.

Salary: £26,959 per year

Company

hirify.global is part of the Civil Service and manages forests, landscapes, wildlife habitats, visitor experiences, and sustainable timber production across England.

What you will do

• Support staff with IT questions and service desk queries.
• Respond to requests in a timely manner and follow issues through to resolution.
• Maintain high standards of customer service.
• Collaborate with the IT Service Desk team and the wider IT team.
• Provide support across functions and district teams.
• Participate in the planned weekend and public holiday on-call rota.

Requirements

• Ability to work from the Bristol office 4–5 days per week, with occasional home working subject to role requirements and business need.
• Accurate spoken English is required.
• Relevant IT service desk or technical support experience.
• Ability to provide effective customer service and resolve issues.
• Ability to work collaboratively and communicate effectively.
• Successful candidates must complete a criminal record check and government Baseline Personnel Security Standard check.

Culture & Benefits

• Permanent contract with 37 hours per week.
• Civil Service Defined Benefit Pension Scheme with an average employer contribution of 28.97%.
• 25 days of annual leave, increasing to 30 days with service, plus bank holidays.
• Employee discounts, free parking at hirify.global sites, and free entry to selected national arboretums.
• Career development, continuing professional development, individual learning plans, and support for professional memberships.

Hiring process

• Submit a 200-word statement covering relevant experience and career history.
• Submit a personal statement of no more than 500 words.
• Interview assessment includes experience, technical skills, strength-based questions, and the behaviours Working Together, Delivering at Pace, and Communicating and Influencing.