Customer Success Manager (AI Healthcare)

Location: Mountain View, CA; on-site, five days per week. Includes 20–30% travel for on-site client engagements.

Salary: $100,000–$140,000 annually plus equity.

Company

hirify.global builds an AI operating system for healthcare, including ambient AI, intelligent agents, and autonomous revenue cycle management integrated with more than 60 EHRs.

What you will do

• Build long-term relationships with clinicians, administrators, and IT stakeholders as the primary customer contact.
• Own customer success metrics, including usage, renewals, and invoice payment performance.
• Lead check-ins, strategic reviews, product demonstrations, training sessions, and adoption initiatives for the Scribe product.
• Partner with implementation, support, product, engineering, leadership, and finance teams to resolve issues and support renewals.
• Represent customer feedback internally and contribute to scalable customer success systems and processes.
• Mentor junior team members and facilitate knowledge sharing.

Requirements

• Bachelor's degree in healthcare administration, business, mathematics, engineering, biology, or a related technical field.
• 5–7+ years of experience in Customer Success, Account Management, Professional Services, or Consulting in a SaaS environment.
• Experience managing and negotiating renewals, monitoring customer outcomes, and handling multiple projects.
• Strong understanding of healthcare workflows and EHR systems, with technical proficiency in data analysis and API integrations.
• Excellent communication, relationship-building, organizational, analytical, and problem-solving skills.
• Ability to work on-site in the Mountain View, CA office five days per week and travel 20–30% for client engagements.

Nice to have

• Familiarity with AI-driven solutions or medical documentation workflows.
• Proficiency in Retool or SQL.
• Experience in prompt engineering.

Culture & Benefits

• Work directly alongside clinicians with a close connection between product development and patient-care impact.
• Fast-paced environment with daily deployments and end-to-end ownership.
• Equity included in the compensation package.
• Information security responsibilities and annual compliance attestation are required.