5 дней назад
Customer Support & Virtual Assistant (AI)
900 - 1 100$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support & Virtual Assistant (AI): Supporting customers with technical issues, administrative coordination, and AI-powered task organisation with an accent on clear communication, troubleshooting, and structured follow-up management. Focus on investigating access and platform problems, converting meeting transcripts into actionable tasks, and improving workflows with AI tools.
Location: Remote from the Philippines or South Africa
Salary: $900–$1,100 per month
Company
is a consulting business focused on technology, AI implementation, and process improvement for the commercial construction industry.
What you will do
- Respond to customer questions and support requests through email and other communication channels.
- Troubleshoot basic technical issues involving logins, platforms, 2FA, software navigation, and screen sharing.
- Gather information, investigate issues, and escalate problems when necessary.
- Attend internal and client meetings, take notes, and organise requests, action items, and follow-ups.
- Review meeting transcripts with AI tools such as Claude and convert unstructured information into clear tasks.
- Use AI and productivity tools to improve workflows and reduce manual administrative work.
Requirements
- Excellent written and spoken English
- Experience in customer support, virtual assistance, administration, or a similar role.
- Comfort troubleshooting basic technical issues and navigating software, logins, 2FA, screen sharing, and online platforms.
- Strong communication, problem-solving, organisation, and attention-to-detail skills.
- Patient, empathetic, curious, and able to learn new systems quickly.
- Comfort working independently and taking initiative.
Nice to have
- Experience with Salesforce, HubSpot, Monday.com, or Microsoft Teams.
- Experience using AI tools such as Claude or ChatGPT.
- Experience supporting customers in construction, technology, or consulting.
Culture & Benefits
- 100% remote work.
- Full-time schedule of 40 hours per week.
- $50 birthday bonus.
- $200 testimonial bonus.
- No activity tracker.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
