Customer Support Specialist (AI)

Location: Remote, United States; candidates must reside in one of the approved U.S. states listed below.

Salary: $26.50 USD per hour

Company

hirify.global operates an AI-native platform for charter transportation, shuttle, and transit operations.

What you will do

• Respond to customer inquiries by email and phone, resolve common issues, and follow up on open concerns.
• Monitor live trips during scheduled weekend shifts and support customers, drivers, and operations teams during disruptions.
• Coordinate alternative solutions for delays, cancellations, route changes, traffic, vehicle breakdowns, and weather issues.
• Document customer interactions and resolutions in the proprietary system and Sprinklr.
• Educate customers on Department of Transportation rules and regulations.
• Escalate critical service failures, safety concerns, operational delays, and policy exceptions.

Requirements

• Residence in one of these U.S. states: Arizona, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, or Wyoming.
• 2+ years of customer service or logistics coordination experience.
• Excellent verbal and written communication, problem-solving, organization, and multitasking skills.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Customer-focused mindset and willingness to learn new systems and processes.
• Flexibility to work nights and weekends; the first six weeks include a variable training schedule.

Nice to have

• Experience in transportation, hospitality, or a similar industry.

Culture & Benefits

• Remote-first work model with a technology hub in Austin, Texas.
• Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits.
• 15 paid time-off days and 8 paid holidays for U.S. employees, with PTO increasing to 20 days after two years.
• Company-paid life and disability insurance where available, plus a U.S. 401(k) plan.
• Company-provided choice of Mac or PC and standard peripherals.

Hiring process

• Video call with Talent Acquisition.
• Video interview with the Hiring Manager.
• Final video interview with the team, followed by an offer and background check.