Coordinator, Payroll Client Services (APAC)

Location: APAC

Company

hirify.global builds a global HR platform with automation and AI capabilities for international employment and payroll operations.

What you will do

• Resolve customer inquiries about payroll processing, discrepancies, and platform usage.
• Diagnose payroll issues using customer information, documentation, and available tools.
• Respond through email, chat, phone, and other channels in line with service level agreements.
• Provide customers with clear updates about issue status and resolution timelines.
• Document support tickets, case details, and resolution steps accurately.
• Escalate complex cases and report recurring issues or documentation gaps to improve workflows.

Requirements

• Strong attention to detail and clear written and verbal communication.
• Ability to follow structured workflows, support documentation, operational guidelines, and SLAs.
• Ability to learn payroll concepts, systems, regional rules, and compliance considerations.
• Ability to gather information, resolve standard issues independently, and seek guidance on unfamiliar cases.
• Applications and CVs must be submitted in English.

Culture & Benefits

• Work-from-anywhere benefits and flexible working hours in an asynchronous environment.
• Flexible paid time off and 16 weeks of paid parental leave.
• Budgets for co-working spaces, learning, wellness, home office equipment, and IT equipment.
• Mental health support services and stock options.
• Emphasis on life-work balance, ownership, proactive work, inclusion, and belonging.

Hiring process

• AI interview followed by a recruiter interview.
• Interviews with team members and the future manager.
• Bar Raiser interview and prior employment verification check.