11 часов назад
Customer Care (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care (AI) (AI/HR tech): Supporting recruiters and candidates by resolving escalated tickets, improving support operations, and creating Help Centre content with an accent on empathetic problem-solving, data analysis, and clear communication. Focus on analysing customer interaction trends, collaborating with internal and external teams, and building and deploying AI-driven customer support agents.
Location: Paris, France; hybrid. Full remote may be possible if permitted by the school.
Company
builds conversational AI agents that give human resources more-than-human powers and support HR teams.
What you will do
- Resolve complex customer and candidate tickets escalated by the outsourcing provider with empathy.
- Analyse customer interaction data to identify trends, insights, and service improvement opportunities using Google Sheets or Excel.
- Write and refine clear, friendly Help Centre articles in ’s tone of voice.
- Communicate daily with internal teams and external collaborators, including the outsourcing provider.
- Help build and deploy AI-driven customer support agents.
Requirements
- Strong interest in AI and HR technology.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Excellent customer service, communication, and writing skills.
- Proficiency with Google Sheets and/or Excel.
- Native French or English, plus C1 proficiency in French or English.
- Ability to work proactively and effectively in a fast-paced environment.
Nice to have
- Experience working with AI-driven tools.
- Fluency in additional languages.
- Experience with Intercom, Slack, and Notion.
Culture & Benefits
- Opportunity to make a direct impact in a small, dynamic team.
- Learning and development opportunities with support for career growth and internal mobility.
- Flexible hybrid work policy and supportive working environment.
- Lunch card with a dedicated monthly budget.
- Weekly lunches and drinks, plus quarterly Days.
- Morning offices located in Silicon IX for Paris-based employees.
Hiring process
- Complete a preliminary assessment on .
- Attend interviews in English and French.
- Complete a take-home case study including a Help Centre article, short data analysis, and French language test.
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