Senior Lead Customer Success Manager

Location: Tokyo, Japan; hybrid work opportunities are available.

Company

hirify.global provides AI-enabled enterprise software solutions for organizations worldwide.

What you will do

• Lead customer success programs and orchestrate large virtual teams across hirify.global, customers, and partners.
• Drive customer adoption, productive use, value realization, satisfaction, and long-term loyalty for hirify.global products and services.
• Manage program delivery, delivery risks, escalations, and the customer experience across hirify.global-led and partner-led engagements.
• Develop value metrics, conduct Business Value Assessments, and report progress to executive steering committees and senior leadership.
• Support subscription and license renewals, service utilization, revenue margin, and potential upsell and cross-sell opportunities.
• Coordinate with Sales, Support, R&D, Global Delivery, and other hirify.global departments.

Requirements

• Previous experience in Customer Success, Service Delivery, or Project Delivery in a customer-facing role.
• Industry experience in Field Service Management, Manufacturing, Telco, Energy and Utilities, or Aerospace and Defense.
• Strong delivery methodology, business acumen, communication, interpersonal, and relationship management skills.
• Experience building and maintaining relationships with executives and leading through influence and trust.
• Bachelor’s or master’s degree, or equivalent relevant experience.
• Fluency in both English and Japanese, verbally and in writing.

Nice to have

• Knowledge of hirify.global Applications.

Culture & Benefits

• Hybrid work opportunities designed to support diverse needs and lifestyles.
• Inclusive, international, and collaborative working environment.
• Focus on innovation, sustainability, trust, and positive global impact.
• Opportunities to work with colleagues, customers, and partners across different cultures and regions.