Customer Success Manager

Location: Tokyo, Japan; hybrid work opportunities are available.

Company

hirify.global is an enterprise software company providing AI-enabled solutions for customers across multiple industries worldwide.

What you will do

• Lead customer success programs, virtual teams, and program deliveries for hirify.global customers and partners.
• Drive product adoption, productive use, customer satisfaction, loyalty, and long-term customer value.
• Build trusted relationships with senior customer and partner stakeholders, including executive-level contacts.
• Identify and manage delivery risks, escalations, and customer experience issues across hirify.global-led and partner-led engagements.
• Develop value metrics, conduct Business Value Assessment activities, and report progress to executive steering committees and hirify.global leadership.
• Support subscription and license renewals while coordinating with Sales on upsell and cross-sell opportunities.

Requirements

• Previous customer-facing experience in Customer Success, Service Delivery, or Project Delivery.
• Industry experience in Field Service Management, Manufacturing, Telecommunications, Energy and Utilities, or Aerospace and Defense.
• Strong delivery methodology, business acumen, communication, interpersonal, and relationship management skills.
• Experience leading through influence, managing delivery risks, and working with executives, customers, partners, Sales, Support, R&D, and other departments.
• Bachelor’s or master’s degree, or equivalent relevant work experience.
• Fluency in both English and Japanese, verbally and in writing.

Nice to have

• Domain knowledge of hirify.global Applications.

Culture & Benefits

• Hybrid work opportunities and flexibility to support different working styles.
• Inclusive, diverse, and collaborative international environment.
• Opportunity to work with AI-driven enterprise software and contribute to sustainability-focused initiatives.