Technical Account Manager (SaaS)

Location: Toronto, Canada

Salary: CA$103,500–CA$132,000 per year; expected OTE of CA$115,000–CA$150,000 per year, including variable compensation.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing decisioning.

What you will do

• Own the ongoing technical relationship for enterprise and strategic customer accounts across the full customer lifecycle.
• Partner with Customer Success and account teams to drive technical adoption, value, retention, and expansion.
• Help customers instrument hirify.global across their technology stacks and improve that instrumentation as their usage matures.
• Conduct discovery, understand customer architectures and use cases, and recommend suitable technical solutions.
• Enable customer product and engineering teams through product education, technical explanations, documentation, and architectural diagrams.
• Validate product use cases and technical feasibility while coordinating technical workstreams and translating customer requirements to Product.

Requirements

• 3–5 years of client-facing experience as a Technical Account Manager or in implementation, technical support, or solutions architecture.
• Experience supporting enterprise or strategic accounts and managing complex customer environments.
• 3+ years of technical experience with strong knowledge of at least two of SaaS, mobile, APIs, or programming.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills, intellectual curiosity, productivity, and the ability to manage competing priorities under time constraints.
• Role location: Toronto, Canada.

Nice to have

• Bilingual skills beyond English to support communication with global customers in their native language.

Culture & Benefits

• Collaborative, transparent, inclusive, and team-oriented work environment.
• Competitive compensation with potential equity grants in restricted stock units.
• Retirement and employee stock purchase plans, flexible paid time off, and comprehensive medical, dental, vision, life, and disability coverage.
• Fertility benefits, equal paid parental leave, professional development, formal career pathing, learning platforms, and an annual learning stipend.
• Curated in-office employee experience, employee resource groups, volunteer opportunities, and donation matching.

Hiring process

• Recruitment may include AI-assisted application screening, interview scheduling, recording, and interview-note summarization.
• Recruiting teams remain involved in hiring decisions, with options for manual review or opting out of AI-assisted review depending on location.