Technical Account Manager

TL;DR

Technical Account Manager (SaaS/Customer Success): Managing the technical lifecycle and strategy for enterprise-level accounts with an accent on product adoption, technical instrumentation, and cross-functional collaboration. Focus on driving value through architectural guidance, solving complex integration challenges, and acting as a trusted technical advisor to client engineering teams.

Location: Toronto, Canada (Hybrid)

Compensation: CA$115,000–CA$150,000 (OTE)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-powered experiences across every touchpoint.

What you will do

• Own the ongoing technical relationship for a portfolio of enterprise and strategic accounts.
• Drive product adoption, retention, and technical maturity throughout the customer lifecycle.
• Collaborate with client product and engineering teams to instrument hirify.global across their technical stack.
• Conduct discovery sessions and recommend solutions based on unique customer needs and architectures.
• Create technical documentation, architectural diagrams, and project plans to ensure successful implementation.
• Translate complex technical requirements into actionable feedback for the internal product team.

Requirements

• 3-5 years of client-facing experience in TAM, Implementation, Technical Support, or Solutions Architecture.
• 3+ years of technical experience managing complex environments with SaaS, Mobile, or API technologies.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Proven ability to manage multiple competing priorities in a fast-paced environment.
• Strong problem-solving skills and intellectual curiosity.
• Must be based in or able to work from the Toronto office.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability insurance plans.
• Flexible paid time off and equal paid parental leave.
• Equity grants of restricted stock (RSUs).
• Professional development support including a yearly learning stipend.
• Curated in-office experience designed to foster team connections and innovation.
• Supportive community through Employee Resource Groups and donation matching programs.