Manager, Customer Success

Location: 47 Scotts Rd, Singapore

Company

hirify.global is a global consumer intelligence company providing retail measurement, consumer insights, advanced analytics, and technology platforms across more than 100 markets.

What you will do

• Serve as a senior advisor and primary contact for Retail Measurement Services clients.
• Interpret data, methodologies, market trends, and growth opportunities for senior client stakeholders.
• Lead complex analyses, executive presentations, business reviews, and client-facing recommendations.
• Partner with commercial, client service, and operations teams to support renewals, expansion, and revenue growth.
• Establish analytical quality standards and lead process improvement, automation, and transformation initiatives.
• Manage business risks, service KPIs, customer satisfaction, and cross-functional strategic projects.

Requirements

• University degree in business, economics, marketing, statistics, data analytics, or a related field.
• At least 5 years of experience in market intelligence, analytics, insights, or research, including leadership responsibilities.
• Experience in FMCG, retail, consumer insights, or syndicated research is strongly preferred.
• English proficiency is required.
• Advanced proficiency in MS Excel and PowerPoint, with strong analytical, commercial, communication, and presentation skills.
• Experience managing senior client relationships, influencing director-level and C-suite stakeholders, and leading cross-functional initiatives.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.
• AI tools may support recruitment activities, with human oversight and human-made final hiring decisions.