Client Service Desk - Technician

Location: Leeds, United Kingdom; hybrid work with at least two days per week in an assigned hirify.global office

Company

hirify.global is a global financial services and information services business providing data, products, and technology to support customers and communities.

What you will do

• Provide first-line support for customers using hirify.global online and internal products and services.
• Handle telephone calls and emails, responding accurately and efficiently to customer requests.
• Investigate, record, track, and resolve queries through help desk, telephone, email, and face-to-face channels.
• Provide progress updates and maintain clear, professional communication with customers and internal stakeholders.
• Build effective relationships across the business and with external contacts where required.
• Identify opportunities to improve customer support and query resolution while following standard operating procedures.

Requirements

• Experience in a service desk, call centre, or customer-service-focused environment.
• Ability to manage and resolve incoming customer queries and build rapport.
• Minimum of seven GCSEs or equivalent, including Mathematics and English.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Ability to work rotating shifts covering 07:00–15:30, 08:30–17:00, and 09:30–18:00, with possible future evening and weekend on-call work.

Nice to have

• Experience using a help desk call-management tool.
• Knowledge of or experience in the financial services industry.

Culture & Benefits

• 26 days of annual leave plus bank holidays, increasing with service.
• Global paid wellness days and an additional birthday day off.
• Contributory pension scheme and access to the Employee Stock Purchase Plan.
• Private healthcare and physical, mental, and financial wellbeing programmes.
• Flexible policies, career development support, diversity communities, and reasonable adjustments during recruitment.

Hiring process

• Most recruitment stages are conducted virtually by phone and video.
• An in-person interview may be required, with details provided by the recruiter.