SOC Support Specialist- UK Weekend Shift (Cybersecurity)

Location: Remote within the United Kingdom; Tuesday–Saturday work days required.

Salary: £35,000–£45,000 base, plus bonus and equity.

Company

hirify.global builds cybersecurity technology backed by a 24/7 human-led Security Operations Center to protect businesses of all sizes.

What you will do

• Provide customer and partner support by phone, email, and chat for incident reports, escalations, SIEM questions, and product issues.
• Explain SOC concepts, log data, detection coverage, and product behavior in clear, actionable terms.
• Lead partner calls for high-severity or complex incidents, documenting timelines, decisions, and next steps.
• Collaborate with Product Support, the Security Operations Center, and other internal teams to investigate issues and communicate updates.
• Prioritize a dynamic ticket queue, address security concerns, and escalate issues when needed.
• Develop knowledge base articles, macros, and internal runbooks based on recurring ticket patterns.

Requirements

• Entry-level cybersecurity experience or strong interest in cybersecurity, especially identity compromise, phishing, incident response, and endpoint security.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Ability to remain calm, empathetic, and solution-focused during active security incidents.
• Ability to facilitate discussions, structure incident information, prioritize tickets, and manage follow-ups independently.
• Strong collaboration skills and willingness to ask questions, challenge assumptions, and escalate issues appropriately.
• Must be based in the United Kingdom and work Tuesday through Saturday.

Nice to have

• MSP or help desk experience supporting multiple customers using Zendesk or PSA platforms.
• Microsoft 365 and Entra experience involving identity, mailbox behavior, and phishing scenarios.
• Basic knowledge of SIEM concepts, log analysis, networking, VPNs, IP addresses, and geo/usage anomalies.

Culture & Benefits

• 100% remote work environment.
• £398 reimbursement for a new starter home office setup.
• £92 monthly digital reimbursement.
• Generous personal leave entitlements and pension.
• Travel to the United States once or twice per year for company events.
• Access to BetterUp for coaching and personal and professional development.