DC Ops Technician III (Data Center Operations)

Location: LON5 - Crawley Data Centre, Crawley, United Kingdom. Onsite third-shift role, working 21:00–07:00 four nights per week on a Sun–Wed or Wed–Sat schedule, with 24x7x365 coverage including holidays and weekends.

Salary: £29,355–£39,140 per year, depending on geographic market, knowledge, skills, and experience. Additional incentive compensation may include annual bonuses, equity awards, and an Employee Stock Purchase Plan.

Company

hirify.global Technology provides multicloud solutions across applications, data, and security, including solution design, implementation, management, and optimization.

What you will do

• Monitor and support customer configurations using internal monitoring and ticketing tools.
• Diagnose and replace failed components in x86-based Dell PowerEdge and HP ProLiant servers.
• Troubleshoot Windows Server, Red Hat Enterprise Linux, Ubuntu Linux, and VMware ESX systems, including storage, RAID, login, password, and connectivity issues.
• Configure, troubleshoot, and replace network devices, firewalls, load balancers, security appliances, DAS/NAS storage, and copper or fibre cabling.
• Perform hardware modifications, operating system installations, cabinet mounting, and required cabling for customer configurations.
• Investigate incidents and potential risks through root cause analysis while maintaining security, safety, quality, and 5S standards.

Requirements

• Previous experience building, repairing, or upgrading hardware components.
• Ability to troubleshoot servers, operating systems, LAN connectivity, storage, networking equipment, and cabling.
• Ability to work a flexible 24x7x365 schedule, including nights, weekends, and holidays.
• GCSE-level education or equivalent; technical vocational education is advantageous.
• Strong written and verbal communication, customer service, prioritization, problem-solving, and professional phone skills.
• Ability to lift 50 lbs over head, maintain reliable transportation, and travel occasionally for 2–4 weeks per year.

Nice to have

• Experience with Dell PowerEdge, HP ProLiant, Cisco ASA/ASA-X and Catalyst/Nexus equipment, F5 BigIP, Brocade ADX, Alert Logic IDS, Dell PowerVault, NetApp, or EMC Isilon.
• Industry-recognized certifications in operating systems, networking, security, or storage technologies.
• Previous customer service experience.

Culture & Benefits

• Customer-focused environment centered on transparent communication, trust, and high-quality support.
• Work includes formal security, health and safety, maintenance, housekeeping, and process controls.
• Compensation may include annual bonuses or incentives, equity awards, and an Employee Stock Purchase Plan.
• Equal employment opportunity and workplace accommodation support are provided.