Customer Communication Project Manager (Fintech)

Location: Tallinn, Estonia; hybrid work with the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK for up to 90 days per year. Candidates are primarily expected to be located within the Baltics.

Salary: €2,800–€3,600 gross per month, depending on experience and competencies.

Company

hirify.global is a Pan-Baltic banking organization focused on improving customer experiences through effective communication, digital journeys, and technology.

What you will do

• Lead customer communication projects from planning and stakeholder alignment through content creation, delivery, and follow-up.
• Coordinate legal, regulatory, service, and commercial communications across customer journeys.
• Translate complex business, product, and regulatory topics into clear, customer-friendly content.
• Create and edit customer-facing content in English and Estonian and coordinate localizations across the Baltics.
• Manage communication across email, mobile app, website, push notifications, and other digital channels.
• Monitor performance and customer feedback while identifying opportunities to improve communication through AI and automation.

Requirements

• At least 3 years of experience in customer communication, digital communication, content management, project management, or a related field.
• Experience leading projects and coordinating stakeholders across different business areas.
• Strong copywriting, editing, communication, stakeholder management, and prioritization skills.
• Ability to simplify complex information and maintain high standards of quality and accuracy.
• Customer-centric mindset with an understanding of communication as part of the broader customer journey.
• Fluent spoken and written English and Estonian are required for Pan-Baltic work.

Nice to have

• Experience in customer experience, customer journey management, content design, UX writing, email marketing, or digital content management.
• Experience in banking, fintech, insurance, telecommunications, e-commerce, or another digital service environment.
• Experience with Salesforce Marketing Cloud, CMS platforms, Jira, Confluence, Figma, Microsoft Copilot, AI agents, or prompt engineering.
• Russian language skills.

Culture & Benefits

• Flexible working hours and hybrid work.
• International, collaborative, fast-paced environment with opportunities to challenge existing approaches.
• Additional vacation after one year, volunteer time off, and paid military training leave.
• Health insurance after the first three months in the Baltic states, health days, and wellbeing resources.
• Professional development through training, LinkedIn Learning, workshops, conferences, and online courses.
• Special offers for hirify.global products and services.

Hiring process

• Submit a CV in English and PDF format.
• Application deadline: 6 September 2026.