Customer Sales Representative / Insurance Expert

Location: York or Colchester, United Kingdom. Once fully trained and proficient, up to 2 days per week may be worked from home.

Salary: £25,000 per year, with potential for an annual performance bonus.

Company

hirify.global is a specialist insurance provider serving customers ranging from private individuals to innovative technology companies.

What you will do

• Sell business insurance to SME customers by understanding their needs and recommending suitable solutions.
• Identify relevant cross-sell and up-sell opportunities across the commercial insurance product range.
• Support new and existing customers through inbound calls, scheduled outbound callbacks, email, and webchat.
• Work toward individual targets balancing sales, quality, and customer satisfaction.
• Develop expertise in technical insurance products and internal IT systems to explain information clearly.
• Collaborate with contact centre teams, attend team meetings, and review individual and team performance.

Requirements

• Enjoy speaking with customers, building rapport, and delivering a strong customer experience.
• Comfortably identify and discuss sales opportunities.
• Be productive, resilient, receptive to feedback, and motivated by business goals.
• Balance sales outcomes with quality customer service.
• Sales experience is desirable; experience working toward targets in sales, retail, hospitality, or another customer-focused environment is valuable.
• Availability for 35 hours per week, Monday to Friday, 9:00–17:00, based in York or Colchester.

Culture & Benefits

• 25 days of holiday, increasing to 28 days after three years, with the option to buy up to five additional days.
• Two additional hirify.global days for personal or family time.
• £350 toward a gym or sports membership.
• Simplyhealth medical coverage, pension, critical illness cover, and life assurance.
• Sharesave Scheme.
• Five weeks of product and systems training followed by a four-week Academy programme.