Sales Team Lead (Telecommunications)

Location: Hybrid role based in Birmingham, United Kingdom; home working is available for parts of the week under the SMART working model.

Salary: £32,887.90 annual salary with up to 30% on-target bonus.

Company

hirify.global provides telecommunications products and services through the BT and EE brands.

What you will do

• Lead and motivate a desk-based inbound or outbound sales team acquiring new BT and EE customers.
• Drive upselling, cross-selling, account growth, customer retention, and NPS improvement across the product portfolio.
• Manage performance through coaching, development plans, recognition, and career opportunities.
• Build internal and external relationships, share best practices, and provide market insight.
• Develop sales and service treatment models, identifying opportunities for converged solutions.
• Own customer escalations and ensure effective resolution, compliance, and customer care.

Requirements

• Experience leading or managing desk-based sales advisors.
• Ability to coach teams, manage performance, and develop individual capability.
• Strong understanding of sales KPIs, SLAs, customer care, and retention.
• Ability to identify customer needs and sell solutions across a telecommunications portfolio.
• Ability to work in the Birmingham hybrid model, including regular office attendance.

Culture & Benefits

• Up to 30% on-target bonus.
• BT Pension scheme.
• 25 days of annual leave plus bank holidays, increasing with service.
• Flexible benefits including healthcare, cycle-to-work support, and season ticket loans.
• Training and development opportunities, employee share-saving schemes, and discounts on broadband, mobile, TV, retail, and BT Shop products.