Collections Analyst (B2B)

Location: Remote, with occasional in-person attendance at work-related events; associated location: Lagunilla de Heredia, Costa Rica

Company

hirify.global provides trusted information and insights that help organizations and consumers make smarter decisions.

What you will do

• Manage a high-volume portfolio of B2B customer accounts and recover outstanding receivables within contractual payment terms.
• Contact customers with overdue balances, develop collection strategies, and establish payment plans.
• Investigate and resolve invoice disputes with customers, Sales, and internal business partners.
• Conduct collection calls and maintain accurate records of commitments, follow-ups, and account activity.
• Analyze aging balances, identify collection risks, prioritize activities, and support cash flow objectives.
• Identify recurring issues and recommend improvements to collections processes and controls.

Requirements

• 2–3 years of hands-on collections experience supporting B2B customers.
• Experience managing high-volume portfolios and challenging customer accounts.
• Strong knowledge of collections practices, past-due accounts, aging balances, and receivables management.
• Ability to analyze data, solve complex problems, prioritize work, meet strict deadlines, and achieve business metrics.
• Fluency in English and Spanish is required.
• Proficiency in Microsoft Excel and accurate documentation within collections or financial systems.

Nice to have

• Experience with PeopleSoft or a similar ERP platform.
• Experience contributing to process improvement initiatives in collections, shared services, or finance operations.
• Customer-focused approach, adaptability, results orientation, and accountability.

Culture & Benefits

• Remote work with occasional attendance at work-related events at management’s discretion.
• Work/life flexibility and resources supporting professional and personal well-being.
• Opportunities for career development and growth.
• Collaboration with global teams and access to technology-focused work.