Customer Service Representative (Ecommerce Logistics)

Location: Louisville, Kentucky, United States

Company

hirify.global is a technology-powered fulfillment and logistics partner for ecommerce and direct-to-consumer brands, operating owned fulfillment centers across the United States, Canada, the United Kingdom, and Europe.

What you will do

• Serve as the primary point of contact for merchants and facilitate timely issue resolution.
• Manage daily incoming contacts through phone, chat, and email, as well as support tickets and follow-ups.
• Coordinate with warehouse management and developers to ensure merchant requests are completed on time and professionally.
• Build sustainable, long-term merchant relationships and educate merchants on service offerings.
• Support merchant projects throughout their lifecycle and help proactively minimize operational issues.
• Identify opportunities to improve the merchant experience and propose upgrades or new products.

Requirements

• 1–2 years of experience in a customer service position.
• 1–2 years of experience in logistics, supply chain, or ecommerce.
• Bachelor’s degree or equivalent work experience.
• Ability to multitask across merchant communications, fulfillment requests, and project support.

Culture & Benefits

• Work with an owned global fulfillment network spanning the United States, Canada, the United Kingdom, and mainland Europe.
• Use a proprietary AI-powered platform with real-time inventory and order visibility.
• Operate in a fast-paced, high-growth environment focused on ownership, action, and measurable results.
• Join a merchant-first organization that invests in people, technology, and continuous improvement.
• Benefit from a diverse and equal-opportunity workplace.