7 дней назад
Lead CX & Digital Transformation Consultant (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Lead CX & Digital Transformation Consultant (AI): Leading customer experience and digital transformation programmes, from maturity assessment and strategic vision to omnichannel experience design and end-to-end consulting delivery, with an accent on customer-centric strategy, service design, operating models, and AI-driven transformation. Focus on orchestrating multidisciplinary teams, facilitating product discovery, developing complex proposals, and shaping growth opportunities with executive stakeholders.
Location: Amsterdam, Netherlands
Company
is a European digital group and full-service digital agency with more than 2,100 specialists across 12 countries.
What you will do
- Assess digital, customer experience, and organisational maturity, and analyse business, customer, and market needs.
- Define transformation visions, strategic objectives, operating models, and differentiated strategies through competitive benchmarking.
- Lead customer experience transformation from research and journey mapping through service blueprints and future-state omnichannel experiences.
- Lead consulting engagements end-to-end, managing multidisciplinary teams, quality, budgets, risks, and executive presentations.
- Shape win strategies, RFP responses, value propositions, account growth, and cross-selling opportunities.
- Connect service lines, orchestrate joint delivery, mentor consultants, and represent the company at industry events.
Requirements
- Experience in strategic consulting, business transformation, operating model design, organisational change management, and business case development.
- Expertise in customer experience strategy, customer journey mapping, service design, design thinking, and voice of customer.
- Knowledge of product discovery, product strategy, agile delivery, innovation management, and AI-driven transformation.
- Strong business development skills, including executive facilitation, proposal management, complex sales, and strategic storytelling.
- Ability to lead multidisciplinary consulting engagements and collaborate with C-level executives, business leaders, and digital teams.
Culture & Benefits
- Competitive salary and bonus scheme based on experience and value delivered.
- Company car with charging card or the option of an NS Business Card.
- 25 days of annual leave, including five additional days, plus a flexible benefits plan and pension plan.
- Laptop, phone subscription, Benefits at Work discounts, and unlimited Udemy access.
- Ownership, autonomy, team events, and an experienced team with a practical, collaborative working style.
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