Customer Experience Advisor (Retail Banking)

Location: Stockport branch, United Kingdom. Onsite role working 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm. Applicants must have the right to work in the UK.

Salary: £25,000 per year, plus a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

Company

hirify.global is a global banking organisation undergoing a technology-driven, customer-centric transformation across its retail and commercial banking activities.

What you will do

• Act as the first point of contact for customers in the branch and over the phone.
• Assist with day-to-day banking transactions, customer queries, and servicing.
• Answer customer calls into the contact centre.
• Build customer relationships, understand needs, and find suitable solutions.
• Develop knowledge of banking services and products.
• Identify ways to improve the customer experience and protect customers from fraud and scams.

Requirements

• Proven ability to deliver outstanding customer service in a face-to-face or telephone-based environment.
• Effective communication skills and the ability to understand customer needs.
• Flexible, adaptable, and comfortable performing a broad range of activities.
• Ability to work effectively in a team and respond to changing business priorities.
• Right to work in the UK is required to commence employment.

Nice to have

• A strong desire to exceed customer expectations.
• A flexible, can-do approach to work.
• Openness to activities outside standard expectations.

Culture & Benefits

• 25 days of annual leave plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days.
• Voluntary healthcare benefits, including medical insurance, dental insurance, and health assessments.
• Employer pension contributions of 8% of salary, increasing up to 12.5% when the employee contributes.
• Death-in-service, income protection, life assurance, and critical illness cover options.
• Wellbeing support covering physical, mental, social, and financial wellbeing, plus enhanced family leave and childcare options.
• Staff product discounts, share plans, volunteering opportunities, and international career development opportunities.

Hiring process

• Reasonable accommodations and additional assistance are available during the recruitment process.