Customer Relations Specialist I, PSA

Location: Santa Ana, California, United States. Full-time onsite, 5 days per week, Monday through Friday, 2:30 p.m.–11:00 p.m.

Salary: $19.50 per hour, with possible shift differential pay.

Company

hirify.global provides authentication, grading, vaulting, and sales services for trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Resolve customer queries by investigating issues, identifying causes, and explaining appropriate solutions.
• Collaborate with Operations and other departments to address customer concerns.
• Provide accurate and complete information using department protocols.
• Process customer adjustments and maintain account records.
• Update spreadsheets tracking incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• At least 2 years of relevant customer relations experience.
• Strong problem-solving, communication, listening, interpersonal, and organizational skills.
• Experience handling customer resolutions, claims, shipping, and handling.
• Knowledge of Google Workspace; Salesforce knowledge is preferred.
• Must be authorized to work in the United States. The role requires the ability to sit or stand for extended periods and lift, carry, and move materials weighing up to 40 pounds.

Culture & Benefits

• Work cross-functionally with Operations and other departments.
• Use judgment and discretion when communicating with internal and external stakeholders.
• Participate in video interviews with cameras on; some interview steps may take place by phone.
• Reasonable accommodations are available during the application and interview process.