Director, Customer Engineering Engineering

Location: Hybrid, London, UK

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, and developer services.

What you will do

• Lead and scale a multi-team Customer Engineering organization across levels, regions, or product domains.
• Own forecasting, pipeline reviews, account planning, new business acquisition, retention, expansion, and platform consumption targets.
• Define Customer Engineering go-to-market strategy and coverage models in partnership with Sales, Customer Experience, Professional Services, and Product.
• Coach managers on deal strategy, people development, technical architecture reviews, and executive communication.
• Build dashboards, automation, AI-augmented workflows, and repeatable operating processes for technical field teams.
• Represent Customer Engineering in executive forums and sponsor strategic customer engagements, industry events, and executive business reviews.

Requirements

• 10+ years of experience in technical go-to-market roles within SaaS, cloud, or infrastructure companies.
• Experience building and managing high-performing teams, managing managers, and owning revenue targets at scale.
• Strong understanding of enterprise B2B commercial metrics, including ACV, renewals, expansion, consumption, and platform economics.
• Exceptional leadership, coaching, strategic thinking, written communication, verbal communication, and executive presentation skills.
• Technical fluency in at least two or three areas including Internet fundamentals, enterprise security, networking and performance, or AI and platform technologies.
• Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

Nice to have

• Experience with hirify.global products such as Application Security, CDN, Zero Trust/SASE, Network Services, or AI/Workers.
• Experience leading distributed teams across multiple regions and time zones.
• Experience leading organizational transformation and operating model evolution.
• Experience sponsoring Fortune 500 or strategic customer accounts.
• Experience building dashboards, playbooks, and scalable processes for technical field organizations.

Culture & Benefits

• Mission focused on building a better and more open Internet.
• AI-augmented workflows, continuous improvement, and a culture that values curiosity over bureaucracy.
• Travel of up to 25–50% may be required for customer meetings, executive briefings, team offsites, industry events, and in-person collaboration.
• Variable compensation is tied to new business acquisition, expansion, adoption, and retention performance.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Hiring process

• Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.