Sales Account Coordinator

Location: Guangzhou, China; onsite role

Company

dsm-firmenich develops and manufactures nutrition, health, flavor, and fragrance solutions using science, technology, and renewable ingredients.

What you will do

• Provide administrative and operational support to the sales team and daily commercial activities.
• Handle customer inquiries, coordinate follow-ups, and maintain communication with customers and internal stakeholders.
• Prepare and manage quotations, contracts, reports, customer records, and registration materials.
• Coordinate customer sample requests, marketing materials, and regulatory documentation.
• Organize meetings, business travel, customer visits, and other commercial team activities.
• Collaborate with Marketing, Customer Service, Regulatory Affairs, Supply Chain, and other functions.

Requirements

• Bachelor's degree or diploma in Business Administration, Nutrition, Life Sciences, or a related field.
• At least 2 years of experience in sales support, customer service, administrative support, or a similar role.
• Strong communication, interpersonal, organizational, multitasking, and attention-to-detail skills.
• Proficiency in Microsoft Office, especially Excel, Word, PowerPoint, and Outlook.
• Good command of both English and Chinese is required.
• Proactive, customer-focused, and team-oriented approach.

Nice to have

• SAP experience.

Culture & Benefits

• Flexible work environment with accountability and ownership of outcomes.
• Support for curiosity, learning, and an open mindset.
• Inclusive workplace where employees are valued and respected regardless of background or identity.
• Collaborative environment focused on customer partnership and teamwork.