Distressed Passenger Agent (Travel Operations)

Location: Onsite at the Heathrow office in Middlesex, United Kingdom

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Manage and coordinate hotel and ground transportation accommodations for distressed passengers.
• Handle emergency relocations and last-minute booking changes during irregular airline operations.
• Communicate with internal teams and external vendors to resolve accommodation issues.
• Source compliant hotel options and manage approvals for non-contracted or non-compliant properties.
• Process vendor payments according to contractual terms and system protocols.
• Record reservations, approvals, and notes in the TA Connections ConneX system while supporting issue troubleshooting and data collection.

Requirements

• Previous customer service, operations, or administration experience within agreed service levels.
• Strong organizational, communication, telephone, and written communication skills.
• Proficiency in Microsoft Office, travel booking systems, and preferably Excel.
• Strong attention to detail, accuracy, flexibility, and adaptability in a fast-paced environment.
• Availability to work 5 out of 7 days on a rotating basis, with shifts of either 05:30–14:00 or 13:30–22:00.

Nice to have

• Experience in airlines, travel coordination, or hospitality.
• Ability to speak languages in addition to English.

Culture & Benefits

• Assigned workspace at the Sheraton Heathrow office.
• Company-issued equipment and formal hands-on training.
• Four-times life insurance and a pension scheme with a 5% employer contribution.
• Private healthcare and 25 days of holiday, with holiday buy/sell options.
• Access to LinkedIn Learning, rewards and discounts, and career progression opportunities.