Motor Hire Agent

Location: Onsite in Birmingham, United Kingdom

Company

hirify.global is a specialist professional services and technology firm supporting insurance and other highly regulated businesses with claims, risk, transformation, and customer experience solutions.

What you will do

• Process vehicle hire requests from corporate clients within agreed service levels.
• Book and arrange delivery of hire vehicles through the preferred supply chain.
• Manage a caseload of claims, coordinating telephone contact and updates with clients, insurers, and other third parties.
• Maintain accurate records of claim histories and current hire decisions or arrangements.
• Advise clients about claims and additional services.
• Follow technical, regulatory, and operational procedures.

Requirements

• Previous experience in a busy administration or customer service role.
• Proactive problem-solving and workload organisation skills.
• Ability to learn processes and understand technical information quickly.
• Good working knowledge of Microsoft Office packages.
• Insurance or credit hire experience is advantageous; full training is provided for entry-level applicants.

Culture & Benefits

• Permanent full-time schedule of 37.5 hours per week, Monday to Sunday on a five-day rota.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• Pension with 5% employee and 5% employer contributions, life assurance, and enhanced family leave pay.
• Professional qualification funding, leadership training, and ongoing learning opportunities.
• Employee assistance programme, wellbeing resources, retailer discounts, cycle-to-work scheme, and flexible benefits.
• Inclusive employment policies and employee volunteering and resource group programmes.

Hiring process

• Application and CV review.
• Initial phone call and interview.
• Offer followed by hiring.