Citrix Support Engineer

Location: Birmingham – Three Snowhill or Manchester – New Bailey, United Kingdom. The role supports 24/7 services and includes regular office-hours shifts, out-of-hours support, and on-call responsibilities.

Company

hirify.global is a UK communications group operating brands including BT, EE, Openreach, and Plusnet, serving consumers, businesses, public-sector organisations, and communications providers.

What you will do

• Monitor, maintain, and administer Citrix, AOVPN, Zscaler Clientless, and other Remote Access platforms.
• Ensure platform availability, performance, reliability, security, compliance, and capacity.
• Handle incidents, restore services, investigate root causes, and implement permanent fixes.
• Manage production changes, deployments, operating-system and security patching in line with change-control processes.
• Administer AOVPN configurations, Zscaler Clientless policies, access controls, authentication, and user connectivity services.
• Support projects, proof-of-concepts, platform migrations, infrastructure modernisation, documentation, and remote-workforce enablement.

Requirements

• Windows operating-system administration is mandatory.
• Citrix administration experience.
• Knowledge of Active Directory.
• Knowledge of PowerShell.
• Availability for 24/7 support coverage, including out-of-hours and on-call responsibilities.

Culture & Benefits

• Annual on-target bonus of 10% with personal and company multipliers.
• BT pension scheme with a minimum 5% employee contribution and 10% BT contribution.
• Life assurance, direct share scheme, healthcare cash plan, dental insurance, and gym membership options.
• 25 days of annual leave excluding bank holidays, increasing with service, with a holiday-buying option.
• Enhanced family leave, volunteering days, colleague discounts, and an electric-vehicle salary-sacrifice scheme.