Shared Admin Team Manager

Location: Hybrid, Bordon, United Kingdom

Company

hirify.global is a global tabletop games company with creative studios, distribution businesses, and support functions operating across the globe.

What you will do

• Manage, mentor, and support the Admin team across Sales and Purchasing.
• Oversee customer account setup, order processing, tracking, reporting, and data quality.
• Handle escalated customer, retailer, delivery, and Proof of Delivery queries.
• Drive improvements to administrative processes, systems, customer service, and ways of working.
• Coordinate with Sales, Purchasing, Marketing, Distribution, couriers, and other stakeholders.
• Oversee event and sample stock ordering and compile sales reports using Excel.

Requirements

• Strong interpersonal, written, and verbal communication skills.
• Ability to multitask, adapt to changing priorities, work under pressure, and operate independently.
• Intermediate Excel skills.
• Proven experience driving process improvements and understanding RACI and SOP frameworks.
• Strong customer-service orientation, resilience, and a collaborative approach.

Nice to have

• Previous experience in a sales support role.
• Interest in gaming.

Culture & Benefits

• Hybrid working environment designed to support work-life balance.
• 24 days of holiday plus bank holidays, increasing with service.
• Additional birthday or wellbeing day.
• Private medical insurance.
• Staff discount on company products.
• Development opportunities in a growing tabletop games company.