Office Services Team Leader

Location: Hybrid role based in the Bolton office, with attendance required 4 days per week. Working hours are Monday to Friday, 9:00–17:00, 35 hours per week.

Company

hirify.global provides legal and claims solutions to insurers, businesses, and organizations across the insurance sector, using technology and specialist industry expertise to manage claims and reduce costs.

What you will do

• Lead the Central Digital Post Team and oversee the efficient processing of incoming documents and outgoing mail.
• Ensure the team meets objectives, KPIs, service-level agreements, and agreed budget requirements.
• Assess workloads, secure appropriate resources, and implement action plans to maintain service performance.
• Support the Business Support Manager with absence, attrition, engagement, and HR strategy targets.
• Prepare training materials and train new and existing team members.
• Promote team morale, motivation, collaboration, and alignment with core values.

Requirements

• Leadership and team management skills, with experience positively influencing colleagues.
• Strong communication and organizational skills for handling people matters and coordinating with supported teams.
• Working knowledge of Microsoft Office, including Excel.
• Ability to adapt to change, manage competing priorities, and implement effective solutions.
• Resilience, a positive approach, and commitment to continuous personal development.
• Ability to work from the Bolton office 4 days per week.

Culture & Benefits

• Permanent full-time employment with a 35-hour working week.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to 3 days.
• Private medical insurance, healthcare cash plan, income protection, critical illness cover, and death-in-service benefit.
• Pension contributions of 5% employee and 3% employer.
• Employee resource groups, volunteering opportunities, wellbeing support, and access to online discounts.
• Additional schemes include Cycle to Work, Tech Scheme, Season Ticket Loan, and Gym Flex.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring decision.