Operational Support Assistant (Legal)

Location: Hybrid role based in Birmingham, United Kingdom. Permanent, full-time position working Monday–Friday, 9am–5pm, with 35 hours per week and a one-hour unpaid lunch break. Flexible working will be considered.

Company

hirify.global, through Keoghs, provides legal and claims solutions to insurers, businesses, and other organisations in the insurance sector.

What you will do

• Support the Business Unit Director and Deputy Business Unit Director with operational administration and internal people-change requests.
• Set up new starters in Tracker and internal distribution lists, and maintain holiday, absence, and time-dispensation records.
• Use Power BI and internal data to prepare monthly, quarterly, specialist, and client management information reports.
• Oversee the Legacy New Instruction inbox, ensuring instructions are opened and allocated within service-level agreements and escalating issues when required.
• Manage diaries, meetings, training sessions, expenses requests, and stakeholder coordination across operational teams.
• Prompt lawyers to update case records and investigate missing or anomalous management information to support accurate contractual reporting.

Requirements

• At least five GCSEs at grade 5 or above, grades A–C, or equivalent qualifications or experience.
• Experience using Excel and Office 365 documents; prior case management system experience is desirable.
• Good telephone, written, communication, literacy, and IT skills.
• Strong organisation and prioritisation skills, with initiative and the ability to remain calm under pressure.
• High attention to detail when handling repetitive tasks and maintaining accurate management information.
• Ability to work collaboratively within the Keoghs Values framework, demonstrating resilience, adaptability, client care, decision-making, and commercial insight.

Culture & Benefits

• hirify.global Incentive Plan.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to three days.
• Simplyhealth Care Cash Plan, 24/7 online GP and wellbeing support through WeCare, and death-in-service cover after one year.
• Pension contributions of 5% employee and 3% employer.
• Cycle to Work, Tech Scheme, Season Ticket Loan, and Gym Flex schemes after successfully completing probation.
• Access to online discount sites, discounted memberships and attraction tickets, and local retail discounts.

Hiring process

• Application, initial phone call, CV review, and interview.
• Second-stage interview followed by an offer and hiring decision.