Salesforce L2/L3 Support

Location: Bulgaria, Italy, or Poland; work from the European Union region and a work permit are required

Company

hirify.global is a global AI-first digital transformation and engineering partner delivering scalable products, platforms, data solutions, and Salesforce services.

What you will do

• Act as the primary resolver for L2/L3 Salesforce support activities.
• Investigate incidents, complex technical issues, sub-tasks, and root causes.
• Develop and implement changes using Apex, Salesforce Flow, Lightning Web Components, and Aura Components.
• Triage, troubleshoot, and recover batch failures.
• Assess managed-package updates, support production releases and deployments, and maintain technical documentation.
• Collaborate with technical teams, business stakeholders, and the AMS team while improving Salesforce support processes.

Requirements

• Strong commercial experience in Salesforce L2/L3 support or a similar Salesforce technical support role.
• Fluent Italian is required.
• Technical capability at Salesforce Platform Developer II level.
• Hands-on experience with Apex, SOQL, Salesforce Flow, Lightning Web Components, Aura Components, batch processing, managed packages, Azure DevOps, and Ant-based deployments.
• Strong troubleshooting, root-cause analysis, deployment, and production-support skills.
• Good English communication skills, the right to work in the EU, and residence in the EU region are required.

Nice to have

• Experience applying GenAI within the software development lifecycle through structured workflows, prompt patterns, or tool integrations.
• Familiarity with agent-based workflows, automation patterns, and AI-augmented development.

Culture & Benefits

• Work within a large engineering and consulting organization with more than 5,000 professionals across 16 countries.
• Collaborate with nearly 1,000 experts in the Central and Eastern Europe region.
• Use AI-powered assistants such as Claude Code, GitHub Copilot, or Cursor to improve delivery quality and productivity.
• Participate in continuous Salesforce platform improvement and knowledge-sharing activities.

Hiring process

• CV review.
• HR call, interview, and client interview.
• Final decision.