Senior Application Support Specialist, G&A Technology Solutions (Salesforce)

Location: Warsaw, Poland. The role provides primary support coverage for European and North American time zones, with occasional meetings across APAC time zones.

Salary: 247,200–309,000 PLN per year

Company

hirify.global develops medicines and works to make affordable treatments available to more patients worldwide.

What you will do

• Provide Level 2 support and operational ownership for IQVIA Engage and other global SaaS and business applications.
• Manage incidents, service requests, configuration, releases, production issues, and access administration through ServiceNow.
• Troubleshoot application, workflow, data, API, integration, authentication, SSO, and configuration issues across systems including Agiloft, SAP, and Customer Master.
• Coordinate vendors, SLAs, subscriptions, renewals, fixes, patches, upgrades, and security remediation.
• Support enhancements and global rollout projects through evaluation, configuration, testing, deployment, documentation, and production handover.
• Maintain operating procedures, support guides, known-issue records, and knowledge-base articles while identifying opportunities for automation and continuous improvement.

Requirements

• 4+ years of relevant experience and a Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Salesforce Certified Platform Administrator certification is required.
• Experience supporting Salesforce-based applications, enterprise applications at Level 2, and Microsoft Copilot Studio agents or Power Automate workflows.
• Working knowledge of relational databases and basic SQL, including SQL Server, PostgreSQL, or MySQL.
• Experience troubleshooting REST APIs, JSON, integrations, data interfaces, authentication, and SSO.
• Excellent written and spoken English and flexibility to collaborate across European, North American, and APAC time zones.

Nice to have

• Experience with Veeva, HCP engagement, compliance, contract lifecycle management, or Agiloft platforms.
• Experience supporting Power BI reports, AWS-hosted applications, or cloud services.
• ITIL 4 Foundation or Microsoft Power BI Data Analyst Associate certification.
• Experience in pharmaceutical, healthcare, life sciences, or another regulated industry.

Culture & Benefits

• Work with global users, business stakeholders, technical teams, and external vendors.
• Collaborative environment emphasizing teamwork, inclusion, initiative, continuous learning, and clear communication.
• Operational ownership with an emphasis on patient-first values, reliability, measurable results, and continuous improvement.