Product Support Engineer: EMEA (Remote)

Location: Remote from Dublin, Ireland; Krakow, Poland; Amsterdam, Netherlands; or Bucharest, Romania. Working hours are 9am–6pm, Monday to Friday, Central Time (UTC+1).

Company

hirify.global builds global connectivity infrastructure, private multi-cloud networking, hyperlocal edge technology, and API-based communications products.

What you will do

• Troubleshoot complex customer issues across networking, voice, messaging, APIs, IoT, and AI products.
• Investigate integrations and networking problems using Postman, cURL, Wireshark, the Linux terminal, and internal tools.
• Analyze logs and collaborate with customers, vendors, and engineering teams to resolve cases.
• Build support bots and automate workflows using n8n, Zapier, OpenClaw, and scripting.
• Document solutions and improve self-service support resources.
• Develop expertise in VoIP protocols, internal systems, and emerging technologies.

Requirements

• Background in computer science, IT, networking, or equivalent hands-on experience.
• Solid understanding of DNS, routing, IP addressing, and HTTP/HTTPS.
• Experience with REST APIs and webhooks, including tools such as Postman or cURL.
• Proficiency with the Linux terminal, including filesystem navigation, log reading, and command execution.
• Strong problem-solving and customer communication skills.
• Highly proficient English is required for written and verbal customer communication and technical documentation.

Nice to have

• Scripting or programming experience with Python, Bash, JavaScript, or similar.
• Understanding of RAG, MCPs, embeddings, and prompt engineering.
• Experience with n8n, Zapier, Git, GitHub, or similar tools.

Culture & Benefits

• Remote work within the listed EMEA locations.
• AI-first approach to customer support.
• Opportunities to learn VoIP protocols, internal systems, and new technologies.
• Work with customers, vendors, and engineering teams on complex technical problems.