6 дней назад
IT Support Specialist (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Specialist (SaaS): Providing Tier 1 and Tier 2 technology support for employee hardware, identity, access, productivity tools, and enterprise SaaS applications with an accent on troubleshooting, device provisioning, and secure access management. Focus on automating repetitive support work, improving self-service, and resolving recurring issues through documentation and permanent fixes.
Location: Sofia, Bulgaria; unlimited remote work policy
Company
provides products that help organizations build flexible applications and improve operational processes.
What you will do
- Provide Tier 1 and Tier 2 support for employee hardware, software, identity, access, and productivity tools.
- Troubleshoot laptops, operating systems, SaaS applications, authentication, connectivity, and peripherals.
- Manage IT support tickets, including documentation, prioritization, escalation, and resolution within service levels.
- Support onboarding, role changes, and offboarding, including device provisioning and access coordination.
- Provision, configure, deploy, and maintain laptops and other end-user devices.
- Identify recurring incidents and improve support through documentation, AI-assisted troubleshooting, automation, and employee self-service.
Requirements
- At least 2 years of experience in IT Support, Help Desk, Desktop Support, or a similar role.
- Strong troubleshooting skills across Windows and/or macOS environments.
- Experience supporting SaaS-based enterprise applications and Microsoft 365.
- Experience with identity and access platforms such as Okta, Entra ID, or similar technologies, including MFA, SSO, and password management.
- Experience with endpoint management or MDM tools such as Intune, Jamf, or equivalent systems.
- Familiarity with ticketing platforms and basic networking concepts including DNS, VPN, Wi-Fi, and TCP/IP.
Nice to have
- Experience supporting a distributed or global workforce and both macOS and Windows environments.
- Experience with automated device provisioning, endpoint management, IT asset management, and software inventory.
- Basic scripting or automation experience with PowerShell, Python, APIs, or workflow automation platforms.
- Experience working with Security teams on access management, endpoint security, and incident escalation.
- ITIL, CompTIA, Microsoft, Apple, or similar certifications.
Culture & Benefits
- Unlimited remote work policy.
- 25 days of annual leave plus 2 additional days off for volunteering.
- Competitive remuneration package with an annual bonus.
- Top-notch IT setup, food vouchers, life insurance, and additional health insurance for employees and their loved ones.
- Mental health support, annual wellness allowance, and external professional learning opportunities.
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