Customer Engineer (Turkish or Arabic Speaking) (Cloudflare)

Location: Hybrid, Dubai, UAE. Travel of up to 20–50% may be required for customer meetings, conferences, industry events, and in-person collaboration. Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Company

hirify.global operates a large global network that protects and accelerates Internet applications through performance, security, and reliability services.

What you will do

• Lead technical discovery, validation, demonstrations, architectural design, and Proof of Concept planning with enterprise customers and Account Executives.
• Map customer infrastructure across DNS, CDN, Zero Trust, network security, and Workers to appropriate hirify.global architectures.
• Design migration and onboarding blueprints, guide customer engineering teams through configuration best practices, and reduce deployment risk.
• Monitor customer health and telemetry, resolve integration bottlenecks, and support adoption, retention, cross-sell, and expansion.
• Lead technical QBRs and translate platform capabilities into business value for engineering and C-level stakeholders.
• Use AI agents, LLMs, scripting, and internal platforms to automate documentation, security questionnaires, sandbox provisioning, and telemetry workflows.

Requirements

• Fluency in English and Turkish and/or Arabic, written and spoken.
• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures.
• Strong consultative communication, presentation, stakeholder management, and commercial skills in quota-carrying or revenue-aligned environments.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding/scripting, or developer platforms.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding materials.
• Knowledge of LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, and SOC 2 requirements.
• Background with hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• Work in a large-scale technology company focused on protecting and improving the open Internet.
• Use AI-augmented workflows and automation to reduce administrative work and focus on customer architecture and advisory.
• Collaborate across customer engineering, Account Executive, Enablement, and professional services functions.
• hirify.global supports equal employment opportunity and provides reasonable accommodations for qualified candidates.