Order Management - Agent

Location: Onsite in Hanoi, Vietnam

Company

hirify.global is a global logistics company providing supply chain management, freight forwarding, and integrated trade solutions through an international network.

What you will do

• Manage the smooth and timely movement of freight and shipment information.
• Enter accurate data, use workflows, and track order management files.
• Coordinate import clearance, delivery, export documentation, and arrival notices.
• Handle client, vendor, and intercompany billing, including invoice payments.
• Communicate with customers, shipping lines, trucking companies, and other vendors.
• Monitor KPIs, follow operating procedures, maintain compliance, and escalate issues when necessary.

Requirements

• College or university graduation, or an equivalent qualification.
• At least one year of experience in the logistics industry.
• English communication skills.
• Microsoft Office and PC skills, including Word, Excel, and Outlook.
• Strong attention to detail and communication skills.

Culture & Benefits

• Full-time employment with a competitive salary.
• Professional training and development opportunities.
• Health insurance program.
• 14 days of annual leave per year.
• Opportunities for promotion in a professional and friendly work environment.