Client Logistics Coordinator

Location: Chicago, IL; hybrid schedule with Tuesday through Thursday onsite and Monday and Friday remote

Salary: $40,000–$45,000 annually, plus eligibility for quarterly performance incentives.

Company

hirify.global provides supply chain technology, managed logistics services, data-driven network solutions, and freight technology for customers across North America and Mexico.

What you will do

• Learn transportation operations for less-than-truckload, truckload, and intermodal shipments.
• Manage daily operations for customer accounts, including data entry, load building, load planning, scheduling, and shipment tracking.
• Respond to customer requests by phone and email and provide timely operational updates.
• Investigate and resolve order delays, missed pickups, missed deliveries, and damaged freight.
• Maintain carrier and customer relationships in collaboration with Account Management and Freight Audit & Pay teams.
• Use transportation management systems and process improvements to reduce administrative work.

Requirements

• High school diploma required.
• At least one year of customer service experience.
• Problem-solving, critical-thinking, organization, and attention to detail.
• Proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
• Effective written and verbal communication and the ability to build customer rapport.
• Ability to multitask, prioritize responsibilities, remain calm under pressure, and collaborate in a team environment.

Nice to have

• BA or BS degree.

Culture & Benefits

• Full-time Monday–Friday schedule, normally 8:00 AM–5:00 PM with flexibility based on coverage.
• Learning and development resources, access to experts, and opportunities for internal mobility.
• Paid time off, floating holidays, volunteer time, rollover options, and paid parental leave.
• Medical, dental, vision, 401(k) with company match, flexible spending account, transit benefits, and dependent care plans.
• Disability coverage, subsidized life insurance, health savings account contributions, pet insurance, accident care, and legal advice benefits.
• Employee resource groups, referral bonuses, and community fundraising and volunteer events.