Hospitality Customer Experience (Hospitality)

Location: Barcelona, Catalonia, Spain; hybrid workplace; weekend work required

Company

hirify.global is a Spain-founded proptech startup providing fully furnished apartments for stays starting at one month.

What you will do

• Serve as the main point of contact for guest-related cases and resolve issues quickly and empathetically.
• Manage the full guest journey from check-in through post-checkout.
• Own an assigned portfolio of apartments, monitoring operational performance, risks, budgets, and KPIs.
• Analyze data and internal dashboards to improve guest experience and operational efficiency.
• Lead post-case reviews and implement long-term solutions to recurring issues.
• Coordinate with Operations, Sales, Property Management, and Quality teams.

Requirements

• 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles.
• Analytical mindset and ability to solve problems using data.
• Experience owning KPIs and collaborating across teams.
• Excellent communication skills in English, French, and Spanish.
• Ability to manage multiple priorities independently in a dynamic environment.
• Experience with CRM or case management tools such as Zendesk, HubSpot, or Salesforce.

Nice to have

• Portuguese language skills.

Culture & Benefits

• Private health insurance with ALAN.
• Flexible compensation through Payflow.
• Team buildings, office events, and an international working environment.
• Transportation card coverage for roles requiring travel, according to internal policy.
• Fruit, nutrition bars, coffee, tea, popcorn, and no dress code.