Attendee Product Support Coordinator (6M FT)

Location: Lisbon, Portugal; hybrid

Company

hirify.global is working to digitise the conference sector through its attendee and event products.

What you will do

• Provide attendee support through email, live chat, and social media.
• Resolve attendee questions while following company policies and guidelines.
• Direct enquiries to the appropriate solutions and teams.
• Share attendee feedback and insights with internal departments, including product and engineering.
• Work closely with content, email marketing, and website teams.
• Build expertise in the company’s software and use attendee feedback to inform improvements.

Requirements

• Previous experience in customer service or a support role.
• Strong customer focus and problem-solving skills.
• Excellent communication and attention to detail.
• Ability to multitask and think on your feet.
• Comfort working across multiple teams and in a high-output environment.
• Ability to work in a hybrid setup in Lisbon.

Culture & Benefits

• Subsidised healthcare, dental coverage, and an employee assistance programme.
• Employer pension contribution of up to 6% for Irish-based employees.
• Access to in-house learning and development workshops, online learning, and career resources.
• Company MacBook, generous annual leave, and flexible working arrangements.
• Employee community events, annual company gatherings, charity days, and wellbeing talks.
• €1000 annual wellness subsidy.