Travel & Expenses Customer Support (French Speaker)

Location: Coimbra, Portugal; hybrid work model combining on-site and off-site work

Company

hirify.global is a global aerospace company with an international operations and support environment.

What you will do

• Manage internal customer requests through email, phone calls, and ServiceNow tickets.
• Provide expert support for Travel & Expenses products, systems, and processes.
• Diagnose and resolve complex faults and customer issues.
• Analyze and approve changes affecting products, systems, and networks.
• Control interfaces and system configurations to maintain smooth operations.
• Track request delivery times and publish activity and performance reports.

Requirements

• Fluent French and English are required to support a global customer base.
• Strong customer focus, patience, empathy, and communication skills.
• Ability to solve complex issues and work effectively under pressure.
• Excellent organization and time-management skills.
• Collaborative approach and ability to work in a multicultural environment.

Nice to have

• Experience with ServiceNow.
• Knowledge of AWS systems.

Culture & Benefits

• International environment with career opportunities across European core countries and beyond.
• Hybrid working arrangements.
• Training, development programs, and access to a leadership university.
• Competitive compensation package.
• Modern office with convenient public transport connections.
• Inclusive workplace focused on diversity, equal opportunities, and integrity.