Senior DevOps Support Engineer - Customer Support (DevOps)

Location: Remote, but must be located in the WA timezone. Working hours are 9:00 AM–5:00 PM local time, five days per week, including Saturday and Sunday.

Company

hirify.global provides a CI platform that helps leading engineering teams run builds, tests, and deployments across their own infrastructure and hirify.global infrastructure.

What you will do

• Independently troubleshoot and resolve complex CI/CD, software, and infrastructure issues for enterprise customers.
• Provide technical support through Slack, Zoom, email, Plain, and the community forum.
• Lead customer-facing retrospectives and planning sessions.
• Design and implement proactive solutions, scalable tools, and support workflow improvements.
• Contribute to and maintain open-source Bash plugins and Golang-based utilities.
• Share customer feedback and technical learnings with Product and Engineering while mentoring peers.

Requirements

• Strong coding or scripting ability with Bash, Ruby on Rails, or Golang.
• Solid experience with CI/CD tools and platforms.
• Knowledge of Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
• Ability to independently solve complex technical problems and guide customers toward solutions.
• Clear technical communication across distributed customer and internal teams.
• Ability to work five days per week on a schedule aligned with the WA timezone, including weekends.

Culture & Benefits

• 20 days of paid annual leave plus 10 days of sick and carer's leave.
• Ongoing remote-work allowance for connectivity, equipment, and wellness needs.
• Retirement and health coverage, with details varying by region.
• Paid parental leave, confidential EAP, and mental health support.
• Learning and development support through conference, course, and coaching budgets.
• Ability to work from anywhere in the world for up to six weeks per year.