Lead Renewals Manager

Location: Singapore

Company

hirify.global provides a customer engagement platform that helps brands deliver personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Own the end-to-end renewal process for a portfolio of customers, including complex and strategic accounts.
• Develop renewal strategies, manage timelines and stakeholders, and prepare commercial proposals.
• Guide complex renewal structures, pricing discussions, negotiations, and non-standard commercial scenarios.
• Manage quoting and Order Form processes while ensuring accurate execution across internal systems.
• Lead regional forecasting, churn and retention reporting, and analysis of contraction and growth opportunities.
• Mentor Renewal Managers and improve renewal processes, tools, workflows, reporting, and CRM data quality.

Requirements

• Experience in Renewals, Sales, Revenue Operations, Customer Success, or a related commercial function.
• Experience managing complex commercial processes and strategic or high-value customer renewals independently.
• Strong commercial judgment, analytical skills, organization, accountability, and stakeholder management.
• Ability to communicate confidently, influence cross-functional stakeholders, and operate with ambiguity.
• Experience mentoring or coaching colleagues without formal authority.
• Experience working with Salesforce CRM, quoting, reporting, and other commercial systems.

Nice to have

• Japanese language proficiency for business communication with customers and internal stakeholders.

Culture & Benefits

• Hybrid ways of working and a curated in-office employee experience.
• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, equal paid parental leave, professional development support, and a yearly learning stipend.
• Employee Resource Groups, community volunteering opportunities, and donation matching.

Hiring process

• AI-assisted tools may be used for application screening, interview scheduling, recording, and interview-note summaries.
• Recruiting teams remain involved in hiring decisions, with options for manual review or opting out of AI-assisted review depending on location.