Member Team Lead

Location: Onsite at Sam's Club, 2421 Supercenter Dr NE, Kannapolis, North Carolina, United States

Salary: $22.00–$30.00 per hour, with possible premiums of $0.35–$3.00 per hour.

Company

hirify.global operates within Walmart and Sam's Club's retail business, providing membership, merchandise, and customer services.

What you will do

• Supervise associates by assigning duties, communicating goals, providing feedback, and supporting recruiting, scheduling, coaching, and evaluations.
• Support membership sales by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; and promoting renewals.
• Provide member service, assist with purchasing decisions and transactions, support self-service technology, and ensure club pickup orders are fulfilled.
• Oversee merchandise areas, including claims and returns, zoning, product availability, shrink and damage identification, carts, and parking lot cleanliness.
• Complete accounting activities such as deposits, cash fund transfers, register investigations, financial reports, and accurate confidential records.
• Implement operational improvements, uphold ethics and compliance standards, and mentor associates through changing business needs.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as cash registers.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to work onsite in the Kannapolis, North Carolina Sam's Club location.

Nice to have

• Experience leading a front-end team.
• Supervisory experience involving hiring, evaluation, mentoring, development, and workload management.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Disability coverage, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including high school completion, bachelor's degrees, English language learning, and certificates.