Enterprise Customer Success Manager, Public Sector

Location: Atlanta, GA or Chicago, IL; field-facing role with up to 80% travel for in-person district visits, on-site training, and stakeholder meetings.

Compensation: $160,000–$180,000 expected OTE annually.

Company

hirify.global is building an AI-powered Subsurface World Model that combines visual reasoning and large-scale data fusion to make underground utility data accessible to construction companies, government agencies, and utility owners.

What you will do

• Manage a portfolio of public sector customers across the full account lifecycle, from onboarding through renewal.
• Build multi-threaded relationships across central offices, districts, planning, survey, design, and traffic operations teams.
• Develop data-driven strategies to increase engagement, adoption, retention, and account growth.
• Serve as the primary escalation contact and coordinate swift issue resolution with cross-functional teams.
• Identify expansion opportunities and partner with Sales, Marketing, and Product on customer-aligned roadmap improvements.
• Use BI tools, data analysis, and AI to monitor customer health, improve account planning, and advocate for product enhancements.

Requirements

• 4+ years of experience as a Customer Success Manager.
• Experience working with state and local governments and navigating complex public sector organizations.
• Demonstrated success driving customer adoption and identifying growth or roadmap opportunities.
• Fluency with AI tools and experience applying them to improve Customer Success workflows.
• Strong BI, data analysis, communication, ownership, and adaptability skills.
• Ability and willingness to travel up to 80% and work from Atlanta, GA or Chicago, IL.

Nice to have

• Experience with Departments of Transportation and knowledge of their structures and processes.
• Project or change management expertise, including PMP or CM certification.
• Consulting experience before entering the technology industry.

Culture & Benefits

• Series C company backed by Insight Partners, Viola, and F2.
• Opportunity to work with a growing public sector team and influence the future of utility data.
• Direct reporting to the Director of Customer Success with significant strategic visibility.
• Collaboration with teams in Tel Aviv, Israel, and Austin, Texas.