Manager of Enterprise AI Success

Location: United States (Remote); approximately 25% travel and work across time zones required.

Base salary: $200,000–$245,000 per year, plus bonus and equity.

Company

hirify.global provides a unified AI platform with conversational AI agents, real-time agent augmentation, and conversation intelligence for enterprise customer experiences.

What you will do

• Lead, coach, and develop a team of Enterprise AI Success Managers.
• Guide strategic customer plans, success frameworks, adoption, workflow change, and measurable value realization.
• Support the management of complex enterprise portfolios, including renewals, risk mitigation, retention, and expansion.
• Build product fluency across configuration, prompts, workflows, rules, and new AI capabilities.
• Define and improve success metrics such as adoption, time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention.
• Partner with Sales, Product, Engineering, Marketing, and Professional Services while bringing customer insights into product priorities.

Requirements

• Experience leading and developing Customer Success, Strategic Account Management, Consulting, or similar customer-facing teams in a SaaS, AI, or technology environment.
• Track record of driving retention, expansion, adoption, and measurable outcomes across enterprise accounts.
• Experience leading teams managing high-volume portfolios of complex enterprise customers.
• Ability to connect technical capabilities and product usage with business results.
• Comfort working with SaaS configuration, data analysis, AI tools, and evolving product capabilities.
• Strong strategic thinking, executive communication, data-driven decision-making, and cross-functional collaboration skills.

Culture & Benefits

• Medical, dental, and vision coverage for employees and families.
• Flexible PTO and paid parental leave for all new parents.
• Retirement savings plan.
• Remote work setup budget and monthly wellness and communication stipend.
• In-office meals and commuter benefits for onsite employees.