Field Service Office Coordinator

Location: Centennial, Colorado, United States; onsite office environment with patient interaction. Travel of up to 10% may be required, with no overnight travel.

Company

hirify.global is a medical technology company developing clinically differentiated orthopedic products, services, and integrated technologies to improve patient outcomes and transform healthcare workflows.

What you will do

• Manage office operations, including faxes, mail, scanning, FedEx shipments, vendors, and light office cleaning.
• Provide in-office patient care, fit orthopedic soft goods and braces, and educate patients and healthcare providers on product use and care.
• Coordinate follow-up brace fitting appointments and verify patient insurance benefits and out-of-pocket costs.
• Support the Revenue Cycle Management team with data entry, document preparation, indexing, claims, appeals, and imaging-system files.
• Act as a point of contact for contracted payers and accrediting agencies during onsite and offsite visits or audits.
• Follow HIPAA, OIG, government healthcare regulations, clinic policies, and hirify.global compliance and ethics requirements.

Requirements

• At least 2 years of experience with insurance reimbursement and DME medical billing requirements.
• Associate degree from a two-year college or technical school.
• Proficiency with Microsoft Office applications and Adobe.
• Strong commitment to patient care, healthcare provider support, collaboration, and patient outcomes.
• Ability to frequently lift or move up to 60 pounds and work in an environment with potential exposure to airborne and bloodborne pathogens.
• Must already have full-time work authorization in the United States and be able to retain it without employment visa sponsorship.

Nice to have

• Bachelor’s degree in a related field.
• Patient care experience and working knowledge of durable medical equipment and orthotic products.
• Experience with inventory management programs or electronic medical records.
• Applicable credentials such as Athletic Training licensure, BOC, ABC Certified Fitter-orthotics, or Physical Therapy Certification.

Culture & Benefits

• Medical, dental, and vision insurance.
• Spending and savings accounts, income protection plans, and discounted insurance rates.
• 401(k) plan.
• Vacation, sick leave, and holidays.
• Legal services and a culture focused on collaboration, continuous improvement, and patient outcomes.