Operating Room Support Services Supervisor

Location: Tufts Medical Center

Pay range: $47,924.24–$59,894.75 per year

Company

hirify.global provides healthcare services and clinical operations support.

What you will do

• Supervise assigned clinical, support, and billing staff and coordinate daily operational activities.
• Schedule, train, coach, onboard, and support staff while maintaining high customer service standards.
• Review, maintain, and update patient scheduling templates for inpatient and outpatient clinical services.
• Serve as a super user for hospital systems and manage telephone, patient-triage, and internal call workflows.
• Lead quality improvement, efficiency, resource-utilization, revenue, charge-capture, and documentation projects.
• Oversee co-payment collection, cash deposits, and physician and allied-health reappointment tracking.

Requirements

• Associate’s degree plus one year of experience, or a high school diploma or equivalent plus more than five years of experience.
• At least two years of healthcare experience, including staffing and scheduling.
• Computer literacy with Microsoft Office, relational databases, and the ability to learn new applications.
• Strong interpersonal, telephone, customer service, organizational, analytical, and quantitative skills.
• Knowledge of medical terminology, healthcare expenses, billing, revenue, reimbursement models, and confidential medical information handling.
• Ability to work independently, prioritize assignments, and interact tactfully with patients, physicians, and insurance companies.

Nice to have

• Bachelor’s degree.
• Three years of healthcare experience, including staff training, development, coaching, and evaluation.

Culture & Benefits

• Full-time employment with a comprehensive Total Rewards package.
• Benefits support health, financial security, and career growth.
• Work includes frequent computer use, occasional standing, lifting 10–15 pounds, and some exposure to hazardous materials such as blood.