Account Manager, Enterprise Account Manager, Enterprise

Location: London, UK

Company

Airwallex provides integrated payments and financial infrastructure for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Manage a portfolio of strategic enterprise customers and grow gross profit through retention, renewals, upsells, and cross-sells.
• Build strategic account plans covering customer objectives, stakeholders, risks, renewals, and 12–18-month growth opportunities.
• Lead commercial negotiations, business reviews, escalations, onboarding, and complex customer initiatives.
• Build trusted relationships with senior commercial, finance, operations, product, and technology stakeholders.
• Coordinate initiatives across Sales, Product, Solutions Engineering, Operations, KYC, Onboarding, Legal, and Customer Success.
• Maintain CRM records, opportunity tracking, and forecasts while sharing customer feedback with internal teams.

Requirements

• 5–6 years of sales or account management experience with complex enterprise or strategic customer relationships.
• Demonstrated success retaining and expanding existing accounts through renewals, upsell, or cross-sell motions.
• Strong commercial, communication, negotiation, and stakeholder management skills.
• Experience resolving customer issues, managing escalations, and delivering complex onboarding, implementation, or post-go-live initiatives.
• Experience in fintech, payments, financial services, B2B SaaS, or another technology environment with complex products.
• The role is a quota-carrying commercial position based in London, UK.

Nice to have

• Experience with payments, FX, cross-border payments, treasury, cards, embedded finance, or other financial infrastructure products.
• Experience with API-enabled products, strategic account planning, QBRs, executive business reviews, or C-level stakeholders.
• Data-driven account health, forecasting, renewal planning, and strong CRM discipline.
• Curiosity, resilience, entrepreneurial thinking, and experience in a fast-growing environment.

Culture & Benefits

• Founder-like ownership, high-impact work, accelerated learning, and collaborative cross-functional execution.
• Work with a global financial platform serving more than 250,000 businesses.
• Environment focused on curiosity, sound judgment, first-principles thinking, and practical problem-solving.